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ClinCapture, Inc.

Customer Success Specialist

Customer Success – San Francisco, California
Department Customer Success
Employment Type W2 - Part Time
Minimum Experience Entry-level
Compensation $30 per hour

ClinCapture is a VC-backed, digital health startup located in San Francisco. 

At ClinCapture, our mission is to build "software that saves lives." Our technology lowers the cost of clinical trials by accelerating data capture processes while providing a platform that protects patient privacy. ClinCapture advances the evaluation and development of drugs, biologics, and devices that demonstrate promise for the diagnosis and/or treatment of a wide range of diseases or medical conditions. 

Onsite hours:

8:30AM - 1:30PM 

OR

12:30PM - 5:30PM

Location: 1428 Bush Street, San Francisco, CA

Office structure: We have an open office environment with 4000 sq ft of natural light!

Compensation: based on experience, up to $30 per hour 

About You

  • You can work comfortably (and passionately!) in a start-up environment.
  • You have excellent judgment and can prioritize (with guidance).
  • Nothing makes you happier than a a happy customer!

Role and Responsibilities

  • Serve as the first point of contact to customers
  • Respond to customer tickets, emails, and phone calls 
  • Be responsible for resolving customer support tickets
  • Escalate customer cases, as needed, to engineering while continuing to manage the ticket
  • Track and report all Customer Success metrics, including First Response Time, Resolution time, Case Type, CSAT, NPS, etc. 
  • Communicate customer feedback to the Sales, Marketing, and Engineering teams

Requirements

  • Bachelor’s degree or currently pursuing Bachelor’s degree. 

 

 

 

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  • Location
    San Francisco, California
  • Department
    Customer Success
  • Employment Type
    W2 - Part Time
  • Minimum Experience
    Entry-level
  • Compensation
    $30 per hour
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